Where do you deliver?
We deliver to the UK, EU member countries, Norway, Switzerland, the contiguous USA and Canada. Standard delivery is free on product subtotals over £100 after discounts. Available destinations, charges and service information are set out on our delivery page and confirmed at checkout.
Which currency will I pay in?
Our store charges in GBP (£). The currency shown in your bag and at checkout is the transaction currency. Your card provider may apply its own conversion rate or fees.
Can I order without creating an account?
You can check out as a guest without creating an account. If you create an account, you can use it to view your order history and manage your saved details.
How do I track an order?
Your dispatch email will include tracking information if your selected delivery service provides it. You can also contact us with your order number.
Can I change or cancel my order?
Please contact us as soon as possible about changes. We cannot promise to amend an order already being processed, but this does not remove your cancellation rights. Use Withdraw from contract here to submit a cancellation.
Can I return an item?
Our returns policy explains the 30-day change-of-mind period, return postage and refunds. Faulty-product rights are separate.
Do you offer business orders?
Yes, you can send an enquiry with the products and quantities you need. Availability, pricing and delivery are confirmed in a written quotation. Visit Business orders.
Are all products made in Britain?
Our British design direction is not a country-of-origin claim. Product origin, materials and specifications must be checked on the individual listing. We do not describe products as British-made unless that has been verified.
How can I contact you?
Use our contact page or email info@palma-antarah.co.uk. Please do not send payment-card information.