Last updated: 15 October 2026
We want the process of returning an order to be clear. This policy does not limit your statutory rights for faulty, misdescribed or undelivered goods.
Changing your mind
For eligible purchases, you may cancel without giving a reason within 30 calendar days after the day you, or a person you nominate, receives the goods. Where one order is delivered in separate parts, the period normally starts after you receive the last item. We offer this 30-day change-of-mind policy to customers in every country we serve. It extends the usual UK/EU statutory 14-day cancellation period; all mandatory rights remain. Longer or additional mandatory rights continue to apply.
Tell us by using Withdraw from contract here, by emailing info@palma-antarah.co.uk, or by sending a clear statement to our registered office. You do not need our prior approval or a return authorisation number to exercise a valid cancellation right. It is enough to send your cancellation before the deadline.
Our extended 30-day offer follows the same inspection and refund principles described below. You do not need to provide a reason. Your statutory rights apply independently of this additional offer.
Returning the goods
After notifying us, send the goods back without undue delay and no later than 14 days after the day you tell us you are cancelling. Send them to: SUITE10 CAPITAL, HOUSE 61 AMHURST ROAD, LONDON, UNITED KINGDOM E8 1LL. Include your order reference so we can identify the return.
For a change-of-mind return, you pay the direct return postage costs, provided we disclosed this before purchase. For ordinary postal stationery goods, choose a suitable service and retain proof of posting. Use protective packaging; original packaging is helpful but is not a blanket condition of cancellation.
Your refund
If you cancel the whole order, we refund the price paid and the cost of our least expensive standard outbound delivery option. We do not have to refund the additional cost of an upgraded delivery service. Refunds use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee.
For a cancellation return, we refund within 14 days after being informed of cancellation, but may withhold the refund until we receive the goods or evidence that you sent them back, whichever is earlier. We will apply any shorter mandatory deadline that governs your purchase.
You may inspect goods as you would reasonably do in a shop. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not charge a standard restocking fee for statutory cancellation returns.
Faulty or incorrect products
Tell us what is wrong and provide your order details or another reasonable proof of purchase. We will arrange an appropriate remedy and cover reasonable necessary return costs for confirmed faulty or incorrect goods. Please contact us before paying for an expensive return service so we can offer a suitable arrangement.
UK consumers normally have a short-term right to reject faulty goods within 30 days, followed by rights that may include repair or replacement, and a price reduction or final rejection where the legal conditions are met. Applicable EU national rules may provide a minimum two-year legal guarantee and other remedies. US state warranties and consumer protections may also apply. A short notification period, missing original packaging or the end of a manufacturer’s warranty does not remove a mandatory legal remedy.
Exceptions and exchanges
The statutory change-of-mind right may not apply to goods genuinely made to your specifications or clearly personalised. Any applicable exception will be made clear before purchase; choosing a standard colour or format does not itself make an item personalised. Rights relating to faulty goods remain. We do not currently promise personalisation or a direct exchange service; contact us to discuss an exchange or return and reorder.
Optional cancellation form
To: Palma Antarah LTD, SUITE10 CAPITAL, HOUSE 61 AMHURST ROAD, LONDON, UNITED KINGDOM E8 1LL, email info@palma-antarah.co.uk.
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods: ______
Ordered on / received on: ______
Order number (if available): ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature (only for a paper form): ______
Date: ______
This form is optional. Any clear statement of cancellation is sufficient.